Hi, i’m having two problems with email.
The first one is that the unsubscrive link is not showing, appears the mensage “[Oops. Something is wrong with the unsubscribe token. Please log in and reload this page.]” in his place. My leads are not users on site to be loged in.
And the second problem is that the emails are going strait to spam box. Why this happen and how can i try to resolve that?
Will you share an example unsubscribe link? I’ve had a lot of trouble with this and as of the latest release a few days ago switched the system to a new one that should prevent this error message for ever happening. That does not mean it will fix the older unsubscribe links that do not work.
As for spam, I can’t be certain. I would send a message to SparkPost support and ask them for advice on how to get out of the spam box.
Ow, i’m sorry! I take another look at the template, comparing the original with mine, i i was using the shortcode “[inbound-email-unsubscribe]” instead of “[unsubscribe-link]”. I changed in the template and is fine now.
About the spam, i’m not realy much concern because i now that have lots of variables to handle. But i’ll talk to sparkpost. Yeah all my sparkpost configs are ok.