October 4, 2016 at 1:35 am #122267
I’m will try to explain my issue as clearly as possible :
1. I bought a template on your website called Coming soon, I have a free account
2. I uploaded it on my wordpress directly through your plugin. But, when I go to Landing page > Modify > I just have Template selection + Custom CSS + Custom JS + Additional resources. I can’t modify my theme easily.
3. So I downloaded the Inbound Premium Template Support to have the possibility to change it.
4. When I did that, I couldn’t access the landing page “Oh no! jQuery Cookie not loaded. Your Server Might be Blocking this. Some functionality may be impaired”.
5. I’ve reached out to my host and we did some test. It clearly appears that the plugin “Inbound Premium Template Support” was the issue because when we deactivated all plugins, used the default theme on wordpress, and activated just landing page plugin + inboud premium, all my website crashed. Here is the debug report, I can also send you the htaccess one:
### Begin System Info ###
## Please include this information when posting support requests ##
Landing Page Version: 2.3.4
Upgraded From: None
WordPress Version: 4.6.1
Permalink Structure: /%category%/%postname%/
Active Theme: Twenty Sixteen 1.3
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit
PHP Version: 5.6.25
Web Server Info: Apache
PHP Safe Mode: No
PHP Memory Limit: 512M
PHP Upload Max Size: 64M
PHP Post Max Size: 64M
PHP Upload Max Filesize: 64M
PHP Time Limit: 300
PHP Max Input Vars: 16000
WP Table Prefix: Length: 7 Status: Acceptable
Show On Front: page
Page On Front: Chaud devant ! (#741)
Page For Posts: (#0)
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Only Cookies: On
WordPress Memory Limit: NA
DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
– INSTALLED LP TEMPLATES:
– ACTIVE PLUGINS:
Landing Pages: 2.3.4
### End System Info ###
Can you please help me to modify my landing page as I need it as soon as possible 🙂
Thank you so much for your help,
Attachments:October 4, 2016 at 12:05 pm #122302
Hi are you running the Advanced Custom Fields plugin at all? Sometimes this conflicts with our template support plugin. Sometimes the theme itself has Advanced Custom Fields included and this causes problems as well.
I am willing to look onsite and make a report.October 4, 2016 at 12:05 pm #122304This reply has been marked as private.October 4, 2016 at 1:47 pm #122313
Thanks for the quick reply. No I’m not, and I tried after your message but nothing changed..October 5, 2016 at 1:08 am #122323
Moreover, when your plugin is installed, I don’t have the page composer for the main theme (so it broke my homepage…)
Thanks for the help,
Attachments:October 5, 2016 at 12:18 pm #122353
I activated Inbound Now and it does not look like it is compatible with your theme due to a conflict with Advanced Custom Fields which is included in your theme. I installed Advanced Custom Fields Pro as a plugin and it solved the homepage issue.
It should also solve your landing page template issue. Will you check?October 6, 2016 at 12:43 am #122372
It’s working now, thank you so much. The only trouble is the background color in the header. When I change it, nothing happens.
Best,October 6, 2016 at 2:49 pm #122394
I’ve updated the template to 1.0.5, will you update and confirm the fixes?
Will you check Landing Pages->Upload Templates and see if you are prompted for an update? You can also re-download and re-upload to get the latest version installed.October 6, 2016 at 11:45 pm #122430
Sorry still not working… and I have an error message in upload templates!
Attachments:October 7, 2016 at 12:31 pm #122462
Hmm I have that error too, never seen it before. I’m going to look into it, solve it, and push an update asap. BRB.October 7, 2016 at 12:44 pm #122469
Ok fix in place. Will you update your Inbound Pro plugin and then your Template management section should work and you should be prompted to update Coming Soon 3 template to 1.0.5.October 27, 2016 at 4:10 am #123266
So sorry but as it never worked on my website (you can go check I had to use another landing page), can you proceed to a refund please?
Thanks a lot and so sorry for the inconvenience
HélèneOctober 27, 2016 at 1:32 pm #123288
Sure no problem thanks for taking the time to help me improve an asset. What email is your payment listed under and if we are in the 30 day period I’ll reverse it immediately.October 27, 2016 at 1:41 pm #123293October 31, 2016 at 6:25 am #123385
Is it ok for you? The order was made on october 3rd.
The topic ‘[Landing Pages] New template can't be modify’ is closed to new replies.