March 20, 2017 at 5:27 am #128515
hi, i have just created the landing page below
when i click on it, it just shows the food image from the Gourmet template.
if i then refresh the page my version does appear – but obviously i can’t have that happen on a marketing landing page as everyone will bounce off the page in seconds.
please help, i cannot see where to fix this.
Also, the whole template i had created disappeared at the end of last week. i had to create it all again, even restoring a previous version didn’t work – could this be a problem with your software or was it something else?March 20, 2017 at 12:35 pm #128544
Yeah that is weird I’ve never seen that happen before. Will you check for the theme/plugin conflict and make sure you are running the latest version Inbound Pro? We did launch an updated version of ACF5 a few days ago and had to roll back. But noone reported this kind of problem
If a theme/plugin conflict test does not work I’ll be happy to debug onsite:March 21, 2017 at 3:49 am #128585
i seem to have made some progress with the plugins but now it shows every other time..
its the B version that I haven’t touched that shows.. i know I can stop the A/B showing but i want to be able to DELETE a version as well.
i see in a previous post that you point to a cog on the right side but I’m using the free version with a paid template and this just doesn’t show up..
mattMarch 21, 2017 at 6:42 am #128591
i have switched A/b Testing OFF in the settings.
yet it still continues to show the B version every other time.. please help me switch it off & also tell me how to delete a version as i cannot do anything with this landing page whilst the B version shows.March 22, 2017 at 12:11 pm #128670
now i am seriously ANGRY..
The information in the landing page has disappeared AGAIN. this is the second time i have had to input the information and it has disappeared again.
Please reply ASAP & i will give you access to the site to recover the information. i have tried to recover it from a previous version and it doesn’t work.
if I can’t get this fixed within 24 hours I will need a full refund of all the licences I have bought and will go else-where
Dr PottsMarch 22, 2017 at 12:22 pm #128678
yes I have activated 2013 theme – NO conflict
I have deactivated all plugins expect inboundNOW – NO conflicts
the information is still gone & the A/B versions STILL show up – even though i have switched off the A/B Testing
I have tried to update the plugin but an error occurs.
im not sure what if going on with the software.
please help; our marketing is completely on hold because of this!March 25, 2017 at 10:07 am #128701
I’m really sorry for the delay in reply, my email stopped reporting new ticket updates two days ago and I just found out. Seems I had this website hooked into an email account that was being throttled (too many sends a day).
Please see the link below for onsite support. I’ll see what I can find out.March 25, 2017 at 10:08 am #128702This reply has been marked as private.
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