Home Forums Account Management [Account Management] GeoIP was installed now says uninstalled

This topic contains 2 replies, has 2 voices, and was last updated by  Hudson Atwell 2 weeks, 5 days ago.

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  • #131998

    Raf
    Participant

    Hudson,

    Something seems to have gone wrong during an upgrade as we had various Extensions installed such as GeoIP and now they all look uninstalled. Looking at the extensions it appears they are all locked which shouldn’t be the case as we have invested in the Inbound Pro subscription.

    The page also is showing at the top now
    “…
    Inbound Pro has been installed!
    Inbound Pro requires an API Key to enable automatic updates and subscriber ready components.
    …”

    Please tell me how to get everything working again

    #131999

    Raf
    Participant

    Fixed. It seems it lost the API key for some strange reason. Still its not clear to me what happened and how it may have impacted our processes

    #132003

    Hudson Atwell
    Keymaster

    Hi Raf,

    Please let me know if you experience data loss again. It shouldn’t happen but sometimes crazy things happen.

    Thanks again,
    Hudson Atwell

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