Home Forums Email Component [Email Component] Emails not being sent after latest update

This topic contains 7 replies, has 2 voices, and was last updated by  Hudson Atwell 4 days, 8 hours ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #131422

    Raymond Besems
    Participant

    Hi Hudson,

    Somehow emails are not being sent anymore. Can you have a look at what’s wrong please?

    Kind Regards,
    Raymond
    Anand.nl

    #131436

    Hudson Atwell
    Keymaster

    Hi Raymond,

    Do you have any more data? Is it automated emails that are failing to send? Have you checked the logs?

    What happens when you send a test email from inside the email setup screen?

    Kind regards,
    Hudson Atwell

    #131441

    Raymond Besems
    Participant

    Hi Hudson,

    It is automated mails I am talking about. I checked the logs and the trigger is fired. Email is not being sent and doesn’t arrive in my inbox though.

    When I send mail from within the edit email screen the mail does arrive in my inbox.

    Kind Regards,
    Raymond Besems
    Anand.nl

    #131444

    Raymond Besems
    Participant

    Hi Hudson,

    See example of log below.

    Kind Regards,
    Raymond Besems
    Anand.nl

    ===================================
    498 Trigger Fired 2017-10-12 09:58:10 – trigger_event +/-
    Trigger

    inbound_store_lead_post
    Trigger Filter Evaluation

    Evaluation Result:

    Passed
    Evaluation Condition:

    match-all
    Evaluation Details:

    Array
    (
    [0] => Array
    (
    [filter_key] => lead_data:inbound_form_id
    [filter_compare] => equals
    [filter_value] => 3119
    [compare_value] => 3119
    [eval] => 1
    )

    )
    Rule Settings:

    WP_Post Object
    (
    [ID] => 30977
    [post_author] => 17327
    [post_date] => 2016-07-31 16:11:57
    [post_date_gmt] => 2016-07-31 14:11:57
    [post_content] =>
    [post_title] => Info Mails Ontspanningsmassage
    [post_excerpt] =>
    [post_status] => publish
    [comment_status] => closed
    [ping_status] => closed
    [post_password] =>
    [post_name] => info-aanvraag-ontspanningsmassage
    [to_ping] =>
    [pinged] =>
    [post_modified] => 2017-10-12 09:57:42
    [post_modified_gmt] => 2017-10-12 07:57:42
    [post_content_filtered] =>
    [post_parent] => 0
    [guid] => http://www.anand.nl/?post_type=automation&p=30977
    [menu_order] => 0
    [post_type] => automation
    [post_mime_type] =>
    [comment_count] => 0
    [filter] => raw
    [old_id] => 0
    [settings] => Array
    (
    [trigger] => inbound_store_lead_post
    [trigger_filters] => Array
    (
    [1] => Array
    (
    [trigger_filter_id] => lead_data
    [trigger_filter_key] => lead_data:inbound_form_id
    [trigger_filter_compare] => equals
    [trigger_filter_value] => 3119
    )

    )

    [trigger_filters_evaluate] => match-all
    [action_blocks] => Array
    (
    [1] => Array
    (
    [action_block_filters_evaluate] => match-all
    [filters] => Array
    (
    )

    [actions] => Array
    (
    [then] => Array
    (
    [1] => Array
    (
    [action_name] => wait
    [action_class_name] => Inbound_Automation_Action_Wait
    [wait_time_hours] => 0
    [wait_time_minutes] => 1
    )

    [2] => Array
    (
    [action_name] => send_email
    [action_class_name] => Inbound_Automation_Action_Send_Email
    [send_to] => lead
    [custom_email] =>
    [email_id] => 30973
    )

    [3] => Array
    (
    [action_name] => wait
    [action_class_name] => Inbound_Automation_Action_Wait
    [wait_time_hours] => 72
    [wait_time_minutes] => 0
    )

    [4] => Array
    (
    [action_name] => send_email
    [action_class_name] => Inbound_Automation_Action_Send_Email
    [send_to] => lead
    [custom_email] =>
    [email_id] => 30988
    )

    [5] => Array
    (
    [action_name] => wait
    [action_class_name] => Inbound_Automation_Action_Wait
    [wait_time_hours] => 96
    [wait_time_minutes] => 0
    )

    [6] => Array
    (
    [action_name] => send_email
    [action_class_name] => Inbound_Automation_Action_Send_Email
    [send_to] => lead
    [custom_email] =>
    [email_id] => 30989
    )

    [7] => Array
    (
    [action_name] => wait
    [action_class_name] => Inbound_Automation_Action_Wait
    [wait_time_hours] => 144
    [wait_time_minutes] => 0
    )

    [8] => Array
    (
    [action_name] => send_email
    [action_class_name] => Inbound_Automation_Action_Send_Email
    [send_to] => lead
    [custom_email] =>
    [email_id] => 30991
    )

    )

    )

    )

    )

    [ID] => 30977
    )

    )
    Trigger Data:

    Array
    (
    [lead_data] => Array
    (
    [user_ID] => 0
    [wordpress_date_time] => 2017-10-12 9:58:00 UTC
    [wpleads_email_address] => Rpbesems@gmail.com
    [wpleads_first_name] => Raymond
    [wpleads_last_name] =>
    [page_id] => 30978
    [page_views] =>
    [raw_params] => Array
    (
    [wpleads_first_name] => Raymond
    [wpleads_email_address] => Rpbesems@gmail.com
    [wpleads_mobile_phone] => 0645112443
    [inbound_form_n] => Info Ontspanningsmassage
    [inbound_form_lists] => 197
    [inbound_form_id] => 3119
    [inbound_current_page_url] => https://www.anand.nl/go/info-aanvraag-ontspanningsmassage/?lp-variation-id=0
    [page_id] => 30978
    [inbound_furl] => aHR0cHM6Ly93d3cuYW5hbmQubmwvZ28vZGFua2pld2VsLW9udHNwYW5uaW5nc21hc3NhZ2Uv
    [inbound_notify] => YWRtaW5pc3RyYXRpZUBwcm92ZWNoby5ubA==
    [inbound_nonce] => ddb91e7fe0
    )

    [mapped_params] => Array
    (
    [wpleads_first_name] => Raymond
    [wpleads_email_address] => Rpbesems@gmail.com
    [wpleads_mobile_phone] => 0645112443
    [inbound_form_lists] => 197
    )

    [url_params] =>
    [form_id] => 3119
    [variation] => 0
    [source] => Direct Traffic
    [ip_address] => 80.61.1.190
    [id] => 47289
    [email] => Rpbesems@gmail.com
    [inbound_form_id] => 3119
    [wp_lead_status] =>
    [wpleads_name] =>
    [form_name] =>
    [inbound_form_name] =>
    [inbound_form_values] =>
    [wpleads_raw_post_data] =>
    [wpleads_mobile_phone] => 645112443
    [inbound_form_n] => Info Ontspanningsmassage
    [inbound_form_lists] => 197
    [inbound_current_page_url] => https://www.anand.nl/go/info-aanvraag-ontspanningsmassage/?lp-variation-id=0
    [inbound_furl] => aHR0cHM6Ly93d3cuYW5hbmQubmwvZ28vZGFua2pld2VsLW9udHNwYW5uaW5nc21hc3NhZ2Uv
    [inbound_notify] => YWRtaW5pc3RyYXRpZUBwcm92ZWNoby5ubA==
    [inbound_nonce] => ddb91e7fe0
    [lead_lists] => Array
    (
    [0] => 197
    )

    )

    )

    499 Scheduling Job 2017-10-12 09:58:10 – schedule_event +/-
    Rule Settings:

    WP_Post Object
    (
    [ID] => 30977
    [post_author] => 17327
    [post_date] => 2016-07-31 16:11:57
    [post_date_gmt] => 2016-07-31 14:11:57
    [post_content] =>
    [post_title] => Info Mails Ontspanningsmassage
    [post_excerpt] =>
    [post_status] => publish
    [comment_status] => closed
    [ping_status] => closed
    [post_password] =>
    [post_name] => info-aanvraag-ontspanningsmassage
    [to_ping] =>
    [pinged] =>
    [post_modified] => 2017-10-12 09:57:42
    [post_modified_gmt] => 2017-10-12 07:57:42
    [post_content_filtered] =>
    [post_parent] => 0
    [guid] => http://www.anand.nl/?post_type=automation&p=30977
    [menu_order] => 0
    [post_type] => automation
    [post_mime_type] =>
    [comment_count] => 0
    [filter] => raw
    [old_id] => 0
    [settings] => Array
    (
    [trigger] => inbound_store_lead_post
    [trigger_filters] => Array
    (
    [1] => Array
    (
    [trigger_filter_id] => lead_data
    [trigger_filter_key] => lead_data:inbound_form_id
    [trigger_filter_compare] => equals
    [trigger_filter_value] => 3119
    )

    )

    [trigger_filters_evaluate] => match-all
    [action_blocks] => Array
    (
    [1] => Array
    (
    [action_block_filters_evaluate] => match-all
    [filters] => Array
    (
    )

    [actions] => Array
    (
    [then] => Array
    (
    [1] => Array
    (
    [action_name] => wait
    [action_class_name] => Inbound_Automation_Action_Wait
    [wait_time_hours] => 0
    [wait_time_minutes] => 1
    )

    [2] => Array
    (
    [action_name] => send_email
    [action_class_name] => Inbound_Automation_Action_Send_Email
    [send_to] => lead
    [custom_email] =>
    [email_id] => 30973
    )

    [3] => Array
    (
    [action_name] => wait
    [action_class_name] => Inbound_Automation_Action_Wait
    [wait_time_hours] => 72
    [wait_time_minutes] => 0
    )

    [4] => Array
    (
    [action_name] => send_email
    [action_class_name] => Inbound_Automation_Action_Send_Email
    [send_to] => lead
    [custom_email] =>
    [email_id] => 30988
    )

    [5] => Array
    (
    [action_name] => wait
    [action_class_name] => Inbound_Automation_Action_Wait
    [wait_time_hours] => 96
    [wait_time_minutes] => 0
    )

    [6] => Array
    (
    [action_name] => send_email
    [action_class_name] => Inbound_Automation_Action_Send_Email
    [send_to] => lead
    [custom_email] =>
    [email_id] => 30989
    )

    [7] => Array
    (
    [action_name] => wait
    [action_class_name] => Inbound_Automation_Action_Wait
    [wait_time_hours] => 144
    [wait_time_minutes] => 0
    )

    [8] => Array
    (
    [action_name] => send_email
    [action_class_name] => Inbound_Automation_Action_Send_Email
    [send_to] => lead
    [custom_email] =>
    [email_id] => 30991
    )

    )

    )

    )

    )

    [ID] => 30977
    )

    )
    Trigger Data:

    Array
    (
    [lead_data] => Array
    (
    [user_ID] => 0
    [wordpress_date_time] => 2017-10-12 9:58:00 UTC
    [wpleads_email_address] => Rpbesems@gmail.com
    [wpleads_first_name] => Raymond
    [wpleads_last_name] =>
    [page_id] => 30978
    [page_views] =>
    [raw_params] => Array
    (
    [wpleads_first_name] => Raymond
    [wpleads_email_address] => Rpbesems@gmail.com
    [wpleads_mobile_phone] => 0645112443
    [inbound_form_n] => Info Ontspanningsmassage
    [inbound_form_lists] => 197
    [inbound_form_id] => 3119
    [inbound_current_page_url] => https://www.anand.nl/go/info-aanvraag-ontspanningsmassage/?lp-variation-id=0
    [page_id] => 30978
    [inbound_furl] => aHR0cHM6Ly93d3cuYW5hbmQubmwvZ28vZGFua2pld2VsLW9udHNwYW5uaW5nc21hc3NhZ2Uv
    [inbound_notify] => YWRtaW5pc3RyYXRpZUBwcm92ZWNoby5ubA==
    [inbound_nonce] => ddb91e7fe0
    )

    [mapped_params] => Array
    (
    [wpleads_first_name] => Raymond
    [wpleads_email_address] => Rpbesems@gmail.com
    [wpleads_mobile_phone] => 0645112443
    [inbound_form_lists] => 197
    )

    [url_params] =>
    [form_id] => 3119
    [variation] => 0
    [source] => Direct Traffic
    [ip_address] => 80.61.1.190
    [id] => 47289
    [email] => Rpbesems@gmail.com
    [inbound_form_id] => 3119
    [wp_lead_status] =>
    [wpleads_name] =>
    [form_name] =>
    [inbound_form_name] =>
    [inbound_form_values] =>
    [wpleads_raw_post_data] =>
    [wpleads_mobile_phone] => 645112443
    [inbound_form_n] => Info Ontspanningsmassage
    [inbound_form_lists] => 197
    [inbound_current_page_url] => https://www.anand.nl/go/info-aanvraag-ontspanningsmassage/?lp-variation-id=0
    [inbound_furl] => aHR0cHM6Ly93d3cuYW5hbmQubmwvZ28vZGFua2pld2VsLW9udHNwYW5uaW5nc21hc3NhZ2Uv
    [inbound_notify] => YWRtaW5pc3RyYXRpZUBwcm92ZWNoby5ubA==
    [inbound_nonce] => ddb91e7fe0
    [lead_lists] => Array
    (
    [0] => 197
    )

    )

    )

    #131445

    Raymond Besems
    Participant

    Hi Hudson,

    I don’t know if it is related, but also in the test emails, images are not being sent.

    I just see these codes: ‘logo_image’ and ‘main_image’.

    Kind Regards,
    Raymond Besems

    #131449

    Hudson Atwell
    Keymaster
    This reply has been marked as private.
    #131451

    Raymond Besems
    Participant

    Hi Hudson,

    I sent you the login credentials. First email in the automated series also doesn’t arrive.

    Kind Regards,
    Raymond BEsems
    Anand.nl

    #131454

    Hudson Atwell
    Keymaster
    This reply has been marked as private.
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