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I am experiencing an issue with an automation not sending a single email. I only have one action set which is to send an email – but no email is sent. However, in the “logs” section, I see “trigger fired” but also a “scheduled job”…
WP_Post Object
WP_Post Object
(
[ID] => 1583
[post_author] => 1
[post_date] => 2018-03-12 18:49:40
[post_date_gmt] => 2018-03-12 22:49:40
[post_content] =>
[post_title] => HPC Email Series
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => hpc-email-series
[to_ping] =>
[pinged] =>
[post_modified] => 2018-03-12 18:49:40
[post_modified_gmt] => 2018-03-12 22:49:40
[post_content_filtered] =>
[post_parent] => 0
[guid] => https://judylowery.topdogsystem.net/?post_type=automation&p=1583
[menu_order] => 0
[post_type] => automation
[post_mime_type] =>
[comment_count] => 0
[filter] => raw
[settings] => Array
(
[trigger] => inbound_store_lead_post
[trigger_filters] => Array
(
[1] => Array
(
[trigger_filter_id] => lead_data
[trigger_filter_key] => lead_data:form_id
[trigger_filter_compare] => equals
[trigger_filter_value] => 6
))
[trigger_filters_evaluate] => match-all
[action_blocks] => Array
(
[1] => Array
(
[action_block_filters_evaluate] => match-all
[filters] => Array
(
)[actions] => Array
(
[then] => Array
(
[1] => Array
(
[action_name] => send_email
[action_class_name] => Inbound_Automation_Action_Send_Email
[send_to] => lead
[custom_email] =>
[email_id] => 1577
))
)
)
)
[ID] => 1583
))
Is the software scheduling this email for a future delivery?
Hi if you’re seeing that the job is scheduling but not seeing additional logs that say the email is sent/not sent then most likely, for some reason the WordPress cronjob is not turned on or is malfunctioning.
Could you check first to see that the constant DISABLE_WP_CRON inside of you wp-config.php file is set to true or false. We need it set to false for our automation to operate. More information: https://99robots.com/docs/how-to-enable-wp-cron/
There’s also a possibility something is wrong with the database tables. To eliminate this possibility try running a repair routine on the database:
http://docs.inboundnow.com/guide/repairing-broken-database-tables/Looking forward to you’re replies,
Hudson AtwellThanks Hudson, running the repair seemed to worked although it deleted my sparkpost API key in the process. I do not have any reference to a cron in my wp-config file.
Awesome. Thanks for that tip too. I’m working that update out. Don’t need people tanking their SparkPost settings on every forced up update.
Thanks again,
The topic ‘[Marketing Automation] Email not sending’ is closed to new replies.