Home › Forums › Account Management › [Account Management] Billing Issue This topic contains 5 replies, has 2 voices, and was last updated by mercurycreative 3 months, 1 week ago. Viewing 6 posts - 1 through 6 (of 6 total) Author Posts February 1, 2018 at 1:38 pm #132137 mercurycreativeParticipant Hello, I am getting notices that my monthly payments aren’t going through. I tried to update the billing information but when I click on that link, it just takes me to the main account homepage. How do I update my billing info? Thanks! February 1, 2018 at 2:47 pm #132138 Hudson AtwellKeymaster Hi I just updated the page to fix the issue you were talking about. Please try again and it should let you. Kind regards, Hudson Atwell February 8, 2018 at 4:50 pm #132180 mercurycreativeParticipant Thanks Hudson. I’m afraid I still need your help. I went to renew the subscription but it now says: No such subscription: sub_B5HllaI1mZ6J1G I also got a notification that the subscription was canceled, even though there is a pending charge in my AMEX account? Please help! I don’t want any of the client sites to have problems. I’m very confused by this since I keep seeing AMEX alerts from Inbound but then Inbound says it isn’t getting payment? February 9, 2018 at 6:57 pm #132183 Hudson AtwellKeymaster Hi Joshua, I tried to manually reactivate it from within my eCommerce system and was unable to. I think at this point repurchasing the Agency package is the thing to do. You can keep your same API key and the instances should come onsite if they got knocked off. ttys, Hudson February 9, 2018 at 7:02 pm #132184 Hudson AtwellKeymaster This reply has been marked as private. February 13, 2018 at 11:27 am #132210 mercurycreativeParticipant Got it! Thank you! Author Posts Viewing 6 posts - 1 through 6 (of 6 total) The topic ‘[Account Management] Billing Issue’ is closed to new replies.