September 24, 2018 at 11:56 am #133712
I have an urgent request. Is there any way to provide another email option for sending email. I only need it for Direct Mail. I just received a notice from Sparkpost that I’ve been banned for sending messages against their policy. I am in a “Pet” business. I can’t imagine what that content was and they weren’t compelled to provide an example. Everything email they sent me appeared to be a pre-written form letter. Regardless, I am totally without email capabilities forever if there is no other option. Please advise.September 24, 2018 at 2:41 pm #133715
Hi, I’ve never seen this before. Is it possible you could post the message here privately. I might could help you appeal.
As for skipping SparkPost to only have the Direct Messages work, I can help, but you would have to hire my labor, or another’s, as it’s outside of what I have planned for Inbound Now and it’s an urgent request.
Hudson AtwellSeptember 24, 2018 at 6:14 pm #133716September 24, 2018 at 8:57 pm #133717September 25, 2018 at 5:25 pm #133718September 25, 2018 at 7:56 pm #133721September 25, 2018 at 8:21 pm #133722September 26, 2018 at 12:49 am #133723September 26, 2018 at 6:48 am #133724September 26, 2018 at 6:43 pm #133726
It seems I’ve dead ended.
There appear to be many different definitions and attributes to the term ‘affiliate marketing’. For the sake of Email Best Practices, affiliate marketing is where you send to a recipient after getting their email address from a partner – someone who has not signed up directly for your emails. SparkPost, along with most ESPs, requires your recipients signing up directly for your emails. Even if recipients sign up to receive affiliate marketing, we still do not allow it.
That is, essentially the definition of affiliate marketing, from an email compliance perspective. Providing you don’t do that, you’re fine. If you do, however, then unfortunately it is not a best practice, nor is it a good policy, and you will probably end up with high bounces and complaints. To find complaints, you would go into message events, then More Filters, and look specifically for Spam Complaints. It will then bring up all the recipients who have marked you as spam.
Unfortunately, pertaining to your customer’s case, we cannot provide any further information.
I think you should push forward on switching Direct Mail away from SparkPost. I’m sure Matt Bissett will be happy to help you get it implemented.
You will lose open tracking, but you’ll have the ability to send.
You may can restore open tracking via a third party plugin like this:
It’s not tested, but it’s just an idea.
Coding in open tracking for using wp_mail for sends is possible, but it would be a heavy, expensive project, whereas just implementing wp_mail should be much much cheaper.September 27, 2018 at 7:23 am #133729
Thanks for your efforts, Hudson. I will be in touch with Matt.January 19, 2019 at 1:30 pm #134336
Just a quick heads up that in Inbound PRO 18.104.22.168 I’m releasing a ‘WordPress’ option as an email service that will leverage the wp_mail() PHP function.
Please consider it in beta; feel free to give it a try.
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