Home › Forums › Account Management › [Account Management] Account Subscription Cancellation Tagged: cancellation, refund This topic contains 2 replies, has 2 voices, and was last updated by Hudson Atwell 1 year, 11 months ago. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts October 31, 2017 at 9:10 am #131607 inb_now_userParticipant I cancelled my subscription but haven’t got a refund. By the way, teh Pro API key never worked for me. I should have cancelled a year ago. It renewed automatically on October 27th and I cancelled it right away but I don’t see teh refund. October 31, 2017 at 9:12 am #131608 inb_now_userParticipant This reply has been marked as private. October 31, 2017 at 1:45 pm #131613 Hudson AtwellKeymaster Found it, refunded. Canceling the subscription would terminate the period payments but the access still remains assuming the user wants to continue using the product for the time they have remaining. Some servers experience problems and nearly 2 years later they’re still a mystery. All I have been able to do is refund and wonder where the snag is without being able to find it. Kindest regards and apologies for any losses, Hudson Atwell Author Posts Viewing 3 posts - 1 through 3 (of 3 total) The topic ‘[Account Management] Account Subscription Cancellation’ is closed to new replies.